Shipping

We use a door-to-door courier service for orders within Australian capital city metro areas or Australia Post for orders outside Australian metro areas. When placing your order please use a residential address and not a Post Office Box. Orders to Post Office Boxes will incur an extra charge as it costs us more to deliver to you.

Orders are shipped the next business day (for Australian orders) when placed before 12pm ACST on a business day. If your order is placed on a non-business day or after 12pm your order will ship out on the second business day. If delays are expected we will contact you by phone or email as soon as possible. For all orders there is a standard Authority-to-Leave (ATL) as long as there is a safe place to leave your parcel. If you do not wish to have an ATL, please let us know prior to your order. We can not assume reliability for lost or misplaced packages in this situation. 

If there is no safe place to leave the package, the courier will transport it to your local post office or courier company depot. Please contact them as soon as possible with your tracking number. If you still have not located your package after contacting the courier company or post office, please contact us at hello@elevenlabs.com.au and let us know. If we have advised you to contact the courier or post office and you didn't do so, and the package has been returned back to us, we can not offer you an exchange, credit note, refund or resend your parcel to you.

AUSTRALIAN ORDERS

We offer the following shipping options within Australia:

Standard Tracked Delivery

Express Tracked Delivery

Estimated Shipping Times

SA: Standard: Up to 3 Business Days | Express: 0-1 Business Days

VIC: Standard: Up to 4 Business Days | Express: Next or up to 2 Business Days 

NSW: Standard: Up to 6 Business Days | Express: Next or up to 3 Business Days 

QLD: Standard: Up to 6 Business Days | Express: Next or up to 3 Business Days 

WA: Standard: Up to 7 Business Days | Express: Next or up to 3 Business Days 

NT: Standard: Up to 13 Business Days | Express: Next or up to 5 Business Days

*All above time frames are estimates and excluding processing time and are based on delivery to metro suburbs. For regional suburbs, add 1-2 days. If your order has not been received 3 days of the estimated end date please email hello@elevenlabs.com.au 

INTERNATIONAL ORDERS

We aim to ship orders out the next business day if your order is placed prior to 12pm ACDT on a business day. 

We offer the following International shipping options:

Standard International Delivery

Express International Delivery

Estimated Shipping Times

Zone 1: New Zealand | 6-12 working days

Zone 2: North America, Western Europe, Asia and the Pacific | 15-25 working days

Zone 3: Rest of the world | 15-30 working days

* Please note that we cannot deliver to Armed Forces addresses.

* Please provide a street address for delivery whenever possible.

* INTERNATIONAL TRANSIT TIMES ARE ESTIMATES ONLY - stated in working days which are subject to Customs and Quarantine delays, varying flight schedules and destination specific factors.

* FREIGHT COSTS DO NOT INCLUDE ANY CUSTOMS CLEARANCES, TAXES OR DUTIES - Please ensure you know your country import rules and regulations regarding importing ElevenLabs goods for personal use. 

All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost. ElevenLabs cannot mark any package(s) as a “Gift” in order to avoid customs and duties fees.

Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion.

For more information on customs and duties charges, please contact your local customs office.The majority of countries there will be no extra charges, but for some countries you will be liable for taxes and/or duties etc. Any costs incurred after dispatch of the order from our facility are at the sole responsibility of the purchaser. If the goods are returned to us for any reason, including but not limited to, unpaid taxes and/or duties by the purchaser, you will incur a $15AUD fee from ElevenLabs to recoup the RTS (Return To Sender) fees PLUS a 10% re-stocking fee which is calculated on the RRP of the item/s you purchased.

* NO SHIPPING FEES WILL BE REFUNDED FOR ANY REASON