Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from elevenlabs.com.au (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal, Apple Pay, Google Pay), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

SECURITY MEASURES

We take the security of your personal information seriously and have implemented various measures to protect it. Our website uses SSL (Secure Socket Layer) technology to ensure the secure transmission of data between your browser and our server.

USER ACCOUNTS

If you create an account on our Site, we will collect and store the information you provide during the account creation process. This may include your name, email address, and any other information you choose to provide. You can update or delete your account information at any time by logging into your account settings.

THIRD-PARTY LINKS

Our website may contain links to third-party websites or services. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

NEWSLETTER AND MARKETING

If you opt-in to receive newsletters or marketing communications, we may use your email address to send you promotional information about our products and services. You can opt-out of these communications at any time by using the unsubscribe link provided in the emails.

SMS MARKETING

By providing your mobile phone number, you consent to receive marketing and promotional SMS messages from us. These messages may include information about new products, special offers, and events. Message frequency may vary. Standard message and data rates may apply.

You may opt out of receiving SMS marketing messages at any time by replying "STOP" to any message received. Opting out will not affect any transactional messages or communications related to your account with us.

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. Any updates will be prominently displayed on our website. Please review this policy periodically for any changes.

AUSTRALIAN PRIVACY COMPLIANCE

As an Australian-based business, we are committed to complying with the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth). If you have specific concerns or inquiries regarding your privacy under Australian law, please contact us using the details provided below.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information to fulfill contracts we might have with you (for example, if you make an order through the Site) or otherwise to pursue our legitimate business interests listed above. Please note that your information may be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

MINORS

The Site is not intended for individuals under the age of 18.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at hello@elevenlabs.com.au or by mail using the details provided below:

ElevenLabs Pty Ltd

[Re: Privacy Compliance Officer]

ElevenLabs, PO Box 204, Unley SA 5061, Australia

Country/region

Privacy policy

Simple Nutrition That Actually Works